Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 949-362-1961 or make an appointment online!
I've entrusted my car with AVAS for every service my car has required for nine years. Never had to return for any corrections. Look no further if you are particular about your car and want things done right the first time. I especially enjoy interacting with Shane and Ralph. They also let me know about repairs that will be necessary in the future and help me prioritize which are the most important, never attempting to sell me on something that can safely be postponed. I haven't always been happy with the prices. But Having it done promptly and that it was done the right way is worth the peace of mind.
Patrick J., 05/27/2021
I have 4 cares that Shane takes care of. I had a alternator replaced on my Honda and front brakes on my Jeep. Quality service and uses quality parts. Always checks overall needs for fluid even if it's not what it was brought in for. He has kept the Honda running for 165000 miles
Edward B., 05/04/2021